Simvora, Inc. values your shopping experience. If you are not satisfied with the items you received, you may request a return and refund, subject to the terms of this policy.
- Return Period
Customers may submit a return request within 30 days of receiving the items.
Return requests submitted after the 30-day period may not be accepted, unless otherwise required by applicable law or approved by us.
- Return Conditions
To qualify for a return, items should generally meet the following conditions:
Items must be unused or in a reasonably original condition;
Items must not show damage caused by improper use;
Items should retain their original packaging, accessories, and related attachments whenever possible;
Customers must provide valid order information to allow us to verify the purchase record.
Certain special items may be subject to different return conditions; please refer to the specific policies published at the time of purchase.
- Quality Issues or Incorrect Shipments
If the items you receive have quality issues, are damaged during transit, or differ significantly from your order, please contact us as soon as the issue is discovered.
Please provide your order number along with photos of the issue or other relevant information. Upon verification, we may offer a replacement, return, or refund, depending on the specific circumstances.
For returns confirmed to be due to product quality issues or incorrect shipment by us, Simvora, Inc. may cover the associated return shipping costs.
- Returns for Non-Quality Reasons
If a customer requests a return for personal reasons—such as no longer needing the item, purchasing the wrong item, or personal preference—the customer may be responsible for the shipping costs associated with returning the item.
Returned items will be inspected upon receipt. Only items that meet the return conditions outlined in this policy will be processed for a refund.
- Return Address
Once your return has been approved, please ship the items to the following address:
1590 East Cameron Way, Placentia, CA 92870
Please note: Do not ship items to the address above without prior confirmation. Customers should contact us first to obtain return authorization and specific return instructions to avoid processing delays caused by incomplete address, order, or return information.
- Refund Processing
Upon receipt and inspection of the returned items, we will determine eligibility for a refund based on the condition of the return.
Eligible refunds are typically processed back to the original payment method within 3–5 business days after the return review is completed.
The actual time it takes for the refund to appear in your account may depend on the processing speeds of banks, credit card companies, or third-party payment providers.
Refunds are generally issued to the original payment method used at the time of purchase.
- Refund Amount
If the return meets the eligibility criteria, we will typically refund the purchase price of the eligible items.
Whether original shipping fees are refunded depends on the reason for the return, the order details, applicable laws, and this website’s policies.
If the return is due to personal reasons on the part of the customer, the customer may be responsible for the original shipping costs and the return shipping expenses.
- Undelivered or Refused Packages
If a package is returned due to an incorrect address provided by the customer, refusal of delivery, inability to complete delivery, or other customer-related reasons, we may contact the customer upon receipt of the returned items.
The customer may be responsible for any associated re-delivery fees or other actual logistics costs incurred.
When submitting a return request, please provide your order number, purchase details, and the reason for the return so that we can process your request more quickly.
Important Note: This policy does not limit any non-waivable consumer rights that U.S. consumers may have under applicable federal or state laws.